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  • Contact Us

    Effective Date: 15-03-2025

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    We’re here to help! If you have any questions or need assistance, please reach out to us using any of the following methods:

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    1. Customer Support

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    📞 Phone: +91 80787 03267
    📧 Email: info.kuttytoys@gmail.com
    🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

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    2. Business Details

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    🏢 Kutty Toys

    No: 12, GJ Road, Ollur, Thrissur - 680306

    📞 Phone: +91 80787 03267

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    3. Social Media

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    Follow us on social media for updates, offers, and more:

    4. Feedback and Complaints

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    We value your feedback and are always looking to improve our services. If you have any complaints or suggestions, please email us at info.kuttytoys@gmail.com or fill out the feedback form on our website.

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    We aim to respond to all inquiries within 24 hours. Thank you for choosing Kutty Toys – Happy Shopping! 😊

  • Terms and Conditions

    Effective Date: 15-03-2025

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    Welcome to Kutty Toys! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our services.

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    1. Business Information

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    • Business Name: Kutty Toys

    • Service Area: We ship products across India

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    2. Products

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    • We offer a range of toys suitable for all ages.

    • Our products do not carry any specific safety warnings or age restrictions.

    • We do not provide any guarantees or warranties for our products.

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    3. Pricing and Payment

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    • We accept the following payment methods:

      • Credit Cards

      • Debit Cards

      • UPI

      • PayPal

    • All prices listed on the website are inclusive of taxes unless stated otherwise.

    • We do not currently charge additional fees for shipping, but this may be applicable to some products in the future.

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    4. Shipping and Delivery

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    • We provide shipping services within India only.

    • Estimated Delivery Time: Orders are typically delivered within 2 to 7 business days.

    • Free Shipping: Currently, all products are shipped for free. However, shipping charges may apply to some products in the future.

    • If a product is lost or damaged in transit, we will provide an exchange for the same product.

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    5. Returns and Refunds

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    • We do not accept returns unless the product has a manufacturing defect.

    • If a product has a manufacturing defect, customers must provide an unboxing video as proof.

    • No full refunds will be provided; we may offer store credits at our discretion.

    • Currently, we bear the cost of return shipping, but shipping charges may be applicable for certain products in the future.

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    6. Cancellations and Order Changes

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    • Orders can be modified or cancelled before they are packed or shipped.

    • Orders cannot be cancelled once they are packed or shipped.

    • No cancellation fees will be charged.

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    7. Intellectual Property

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    • All product images, descriptions, and branding are protected by copyright laws.

    • Customers are not permitted to use our images or content for personal or commercial purposes without written permission.

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    8. User Accounts and Privacy

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    • Customers can create user accounts to manage their orders and preferences.

    • We collect personally identifiable information (PPI) for:

      • Business growth analytics

      • Marketing purposes

    • We are committed to protecting customer data and will not resell or share it with third parties.

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    9. Liability and Disclaimers

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    • We are not liable for any damages caused by misuse of our products.

    • While we strive to ensure smooth delivery, we do not accept liability for third-party delivery issues. However, we will provide necessary support to resolve delivery problems.

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    10. Age Restrictions

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    • No age restrictions apply for creating an account or purchasing products.

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    11. Amendments

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    We reserve the right to modify these Terms at any time. Any changes will be effective upon posting on our website. Please review the Terms periodically to stay informed of updates.

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    12. Contact Information

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    For any questions or concerns, please contact us at:
    📧 info.kuttytoys@gmail.com
    📞 +91 80787 03267

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    By using our website or placing an order, you agree to comply with these Terms and Conditions. Thank you for shopping with Kutty Toys! 😊

  • Privacy Policy

    Effective Date: 15-03-2025

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    At Kutty Toys, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data.

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    1. Information We Collect

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    We collect the following types of personal information when you use our website or place an order:

    • Name

    • Contact Number

    • Email Address

    • Shipping and Billing Address

    • Payment Information
       

    2. How We Use Your Information

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    We use your information for the following purposes:

    • To process and fulfill orders

    • To communicate order updates and delivery details

    • To improve our products and services

    • To send promotional offers and updates (if you opt-in)
       

    3. Data Protection

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    • We implement security measures to protect your personal data from unauthorized access or disclosure.

    • Payment information is encrypted and processed through secure payment gateways.
       

    4. Data Sharing

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    • We do not sell or share customer data with third parties.

    • We may share data with our delivery partners for order fulfillment only.
       

    5. User Accounts
     

    • Customers can create accounts to track orders and manage preferences.

    • Customers have the right to modify or delete their account information at any time.
       

    6. Consent and Changes

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    • By using our website and services, you consent to our Privacy Policy.

    • We may update this policy periodically, and changes will be posted on our website.
       

    For any privacy-related concerns, please contact us at info.kuttytoys@gmail.com

  • Shipping Policy

    Effective Date: 15-03-2025

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    We aim to provide a smooth and efficient shipping experience. Please review our Shipping Policy to understand how we process and ship your orders.

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    1. Shipping Locations
     

    • We currently ship to all locations within India.

    • International shipping is not available at this time.
       

    2. Shipping Timeframe
     

    • Orders are shipped within 1-2 business days of order confirmation.

    • Estimated shipping time is between 2 to 7 business days.

    • Orders placed on weekends or public holidays will be processed on the next business day.
       

    3. Shipping Charges
     

    • Currently, we offer free shipping on all orders.

    • Shipping charges may apply to certain products in the future, and the cost will be clearly mentioned at checkout.
       

    4. Tracking Information

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    • Once the order is shipped, a tracking ID will be provided via email or SMS.

    • Customers can track their order using the provided link.
       

    5. Lost or Damaged Shipments
     

    • If a product is lost or damaged during shipping, we will provide an exchange for the same product.

    • Damaged products must be reported within 24 hours of delivery with supporting photos and an unboxing video.
       

    For any shipping-related inquiries, please contact info.kuttytoys@gmail.com

  • Delivery Policy

    Effective Date: 15-03-2025

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    At Kutty Toys, we are committed to delivering your orders quickly and efficiently. Please read our Delivery Policy carefully to understand how we handle order delivery.

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    1. Delivery Coverage

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    • We currently deliver products across India only.

    • We do not offer international delivery at this time.

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    2. Estimated Delivery Time

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    • Orders are typically processed and dispatched within 1-2 business days.

    • Estimated delivery time is between 2 to 7 business days, depending on the destination and courier service.

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    3. Delivery Charges

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    • Currently, all products come with free delivery.

    • Delivery charges may apply to certain products in the future, which will be mentioned at the time of purchase.

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    4. Failed Delivery

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    • If a delivery attempt fails due to an incorrect address or unavailability of the recipient, our delivery partner will attempt re-delivery or return the package to us.

    • Additional charges may apply for re-delivery in such cases.

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    5. Delivery Delays

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    • We are not responsible for delays caused by:

      • Natural disasters, strikes, or unforeseen circumstances

      • Delays by the courier partner
         

    For any delivery-related issues, please contact us at info.kuttytoys@gmail.com

  • Return Policy

    Effective Date: 15-03-2025
     

    At Kutty Toys, we want you to be completely satisfied with your purchase. Please read our Return Policy to understand how we handle returns and exchanges.

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    1. Eligibility for Returns

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    • We do not accept returns unless the product has a manufacturing defect.

    • To be eligible for a return due to a manufacturing defect:

      • The product must be unused and in its original condition.

      • The customer must provide an unboxing video as proof of the defect.
         

    2. Return Process
     

    • If you receive a defective product:

      • Contact us at info.kuttytoys@gmail.com within 24 hours of delivery.

      • Provide the unboxing video and images of the defect.

      • We will verify the issue and arrange for a replacement if eligible.
         

    3. No Full Refunds

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    • We do not provide full refunds under any circumstances.

    • In the case of a verified defect, we may offer store credits at our discretion.
       

    4. Return Shipping Costs
     

    • We currently bear the cost of return shipping.

    • In the future, return shipping costs may be charged to the customer for certain products.
       

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